Your ‘No Excuses’ Guide to Welcoming New Residents. Each one. All the time. Without Fail.

The Roomba Revelation

The Roomba is one of our favorite autonomous inventions so far. There are a lot of ways people can spend their time, and vacuuming doesn’t have to be one of them. All you need to do is tell it what time of day to vacuum and you have one less chore to do every week. It is such a simple concept, yet it has been insanely popular. iRobot ships over one million units every year.

The Roomba isn’t successful because vacuuming is a difficult task. It’s successful because it eliminates the need for individuals to complete a monotonous, time-consuming task. Let’s be honest, a lot of us would love to say we vacuum every week but that just isn’t the case. Yes, vacuuming is obviously important, but skipping it for the week isn’t going to stop your household from running like laundry and dishes. We are busy. Finding time to squeeze in vacuuming doesn’t always happen.

We are inspired by innovative stories like Roomba. Multifamily agents and marketers are overwhelmed with ‘chores’ that are repetitive and easily forgotten.

These ‘chores’ can’t be pushed under the rug. They are vital resident satisfaction.

One example: Resident Welcome.


What does a Resident Welcome email campaign entail?

Welcoming residents helps set the tone for the resident’s experience.

It is the first interaction with your prospects after they sign a lease. The resident welcome emails help you show your customers that you care about them, not just making a sale.

Unfortunately, agents are swamped with nurturing prospects, handling resident’s needs, hosting events and about a hundred other things. Resident welcome emails can slip through the cracks, especially during the busy season.

By making an autonomous resident welcome email campaign, you can guarantee new residents feel comfortable in their new home and you can relieve agents from a tedious task.

Each resident welcome should include two parts: pre move-in instructions and a post move-in welcome to the community.

Here is an example of a typical Pre Move-In Drip Campaign:

Once a resident moves in, they should start to receive the Moved-In Resident Welcome Drip seen below.

Now that you have your campaign ready, let’s look at how we can ease the sending process.


How can you make it autonomous?

To make an autonomous email campaign for new residents, you need two components:


1. An email platform with drip campaign capability

A automated drip campaign is a series of emails that are automatically sent in a staggered manner. Drips are designed to provide customers with relevant information without overwhelming them. We recommend sending several emails to encourage your new residents to get connected via email and social media, get familiar with your property and acquainted with the area.


2. A CRM with segmentation

When you have your emails ready to go, you need to define the audience. Your CRM needs to easily allow segmentation, so your campaign is only sent to new residents.



With these two pieces in place, you are ready to ‘set it and forget it’. An autonomous Resident Welcome email campaign guarantees that your residents receive a thoughtful and caring introduction to your community.

This campaign is an easy way to start your residents on the path to renewal. Now, your agents can welcome residents to your property Roomba-style!