- To cancel or reschedule a tour, click on a prospect’s tour on the Calendar, and you will be taken to their prospect information page.
- If the prospect has requested to cancel their tour, click the Cancel button.
- If the prospect has requested to reschedule their tour, click the Reschedule button and a mini scheduler will appear. Select the new date and time for the prospect’s tour, and click the Update schedule time button when you are done.
Where You Can Cancel / Reschedule
If a prospect has requested to cancel or reschedule a tour, start by going to their scheduled property’s hyTours Calendar and click on their appointment. You will be taken to the section that displays information about the prospect and their upcoming tour.
Cancelling a Tour
Click the Cancel button at the bottom of the Appointment Info section, and after confirming the decision to cancel the tour, it will be cancelled. An automated email will be sent out to their email address, noting that their tour has been cancelled and will offer the option to reschedule.
Rescheduling a Tour
Click the Reschedule button at the bottom of the Appointment Info section, and a mini tour scheduler will appear. Select the new date and time that the prospect has requested, and click the Update schedule time button once you are done. Your prospect’s tour will be updated on the calendar.
That is how you can cancel or reschedule a prospect’s tour under the Calendar app.